Info

ORDERS

You’ll receive a confirmation email after placing your order. Any updates regarding your order and fulfillment will be sent to the email used at checkout.

In some cases an order may be canceled due to stock errors, payment issues, incorrect pricing, customs restrictions, or other unexpected issues that prevent us from completing the order.

Winteruwillalwaysbe reserves the right to cancel an order if we’re unable to fulfill it. If your order is canceled, you’ll be contacted through email and refunded for the canceled order.

SHIPPING

Estimated shipping times will be listed on the product page when applicable. Once your order ships, tracking information will be sent to your email.

You can also use the Tracking page on our website to check your order.

All orders are shipped from the United States.

Please make sure your shipping address is correct before placing an order. We cannot guarantee that an address can be changed after an order has started processing.

INTERNATIONAL ORDERS

Orders outside of the United States may be charged customs duties, import taxes, or other fees depending on your country. These charges are the responsibility of the customer and are not included in shipping unless stated otherwise.

Once your package reaches your country, it may be handed over to a local postal service. Local tracking information can usually be found through the same tracking link sent with your order.

If there is an issue with delivery after the package has been handed over to a local carrier, please contact the carrier directly so they can look into the shipment.

Free international shipping does not cover customs duties or import taxes.

Winteruwillalwaysbe is not responsible for customs delays or additional fees charged by your country.

LOST OR STOLEN PACKAGES & DELIVERY ISSUES

If your tracking stops updating, shows unusual activity, or says delivered but you can’t find your package, contact the shipping carrier directly to open a claim.

If a package is returned to us because of an incorrect address or another delivery issue, contact us at winteruwillalwaysbe@gmail.com and we’ll review what happened.

Winteruwillalwaysbe is not responsible for packages lost, stolen, damaged, or delayed by the shipping carrier after shipment, except where required by law.

RETURNS, EXCHANGES & REFUNDS

Our pieces are made in limited quantities. Please check the measurements and sizing information before ordering and compare them to something you already own if you’re unsure about sizing.

We do not accept returns or exchanges for sizing issues or changes of mind.

If you receive the wrong item or your item arrives defective, email winteruwillalwaysbe@gmail.com with your order number and photos of the issue and we’ll help you from there.

If a refund or store credit is approved, we’ll provide the details when your request is reviewed.

CANCELLATIONS

Once an order has started processing, we can’t guarantee that it can be canceled.

If you need to cancel an order, email winteruwillalwaysbe@gmail.com as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it.

If we have to cancel an order because we’re unable to fulfill it, the canceled order will be refunded.

CONTACT

For questions about your order, shipping, or an issue with an item, contact us at:

winteruwillalwaysbe@gmail.com

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